Privacy Policy

Introduction

Welcome to the IP Express Cabs Privacy Policy. Your privacy is important to us, and we are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

This policy is in accordance with the latest UK legislation, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly

  • Contact Information: Name, phone number, email address, and postal address.

  • Payment Information: Credit/debit card details or other payment details.

  • Booking Information: Pick-up and drop-off locations, journey details, and special requests.

1.2 Information We Collect Automatically

  • Location Data: GPS data from our vehicles and your mobile device, if you have granted us access.

  • Device Information: IP address, browser type, and operating system.

  • Usage Data: Details of your use of our services, including traffic data, weblogs, and other communication data.

1.3 Information from Third Parties

  • Third-Party Services: If you book our services through a third-party platform, we may receive your booking details from them.

  • Public Sources: Information from publicly available sources where you have made such information public.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Provision: To manage bookings, provide our taxi services, and communicate with you.

  • Payment Processing: To process payments for our services.

  • Customer Support: To provide customer support and handle any inquiries or complaints.

  • Marketing: To send you promotional materials and offers (with your consent).

  • Legal Obligations: To comply with legal obligations, including sharing data with law enforcement where required.

  • Improving Our Services: To enhance our services, including analysing usage patterns and customer feedback.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfil our contract with you, such as providing the taxi service you booked.

  • Legitimate Interests: To improve our services, manage our business, and communicate with you.

  • Legal Compliance: To comply with legal obligations, such as tax regulations.

  • Consent: For marketing communications or other processing activities where you have given your consent.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and IT service providers.

  • Law Enforcement: Authorities if we are required to do so by law or in response to a legal request.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

5. Data Security

We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, or destruction.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: To request a copy of the personal data we hold about you.

  • Correction: To request the correction of inaccurate or incomplete data.

  • Erasure: To request the deletion of your personal data where there is no good reason for us to continue processing it.

  • Objection: To object to our processing of your data where we rely on legitimate interests.

  • Restriction: To request that we limit the processing of your data.

  • Portability: To request the transfer of your data to another service provider.

  • Withdrawal of Consent: Where we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: privacy@ipexpresscabs.co.uk